- Terms & Conditions
Terms & Conditions
You may return new, unopened items within 30 days of delivery for a full refund with the exception of a $10 restocking fee on parts. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Slide & Frame work are not subject to returns or refunds as they are permanent modifications that will not be able to be reversed. You may contact IGFS with any issues and we will work with you to the best of our ability to remidy the problem if there was an error made by us. If the error was made by the customer when placing the order IGFS does not take resposibility for said error(s). Work orders are not subject to change once the part(s) have gone into production. Any changes to the slide or frame work order may not be possible once the parts have been received as they go directly into production.
Purchaser agrees to release Innovative Gunfighter Solutions, LLC from liability for the customizations being performed. This includes the following:
- Customer electing to not have their slide(s) refinished
- Customer electing to have their slide(s) refinished.
- Slide modifications outside the scope of our options
- Further modifications performed by customer (or on behalf of customer by third party/ gunsmith).
- Voiding original factory warranty from application of any of our services.